This is a courtesy translation. The Ukrainian version is the legally binding one — switch the site language to read it.
PRIVACY POLICY (courtesy English translation)
This text is a courtesy translation. The Ukrainian version (https://vladik.help/uk/privacy) is the legally binding one; in case of discrepancy the Ukrainian text prevails (clause 1.6 of the Offer). This translation corresponds to revision No. 1.0 of 21.09.2026 of the Ukrainian original.
Revision No. 1.0 of 21.09.2026. Effective from 21.09.2026.
This Privacy Policy (hereinafter — the "Policy") explains which personal data are collected by Limited Liability Company "VLADIK HELP" (ТОВ «ВЛАДІК ХЕЛП») (hereinafter — "we", the "Controller" (володілець персональних даних)) when using the website https://vladik.help and the Personal Account (hereinafter — the "Website"), for what purposes, on which legal grounds, to whom they are transferred, how long they are stored and which rights the user has. The Policy has been drawn up in accordance with the Law of Ukraine "On Personal Data Protection" No. 2297-VI (hereinafter — the "Law").
The Policy constitutes the notice to the personal data subject within the meaning of part 2 of Article 12 of the Law and is provided at the moment of data collection — during registration on the Website. The terms "Customer", "Applicant", "Stage" and "Personal Account" are used in the meanings defined by the Public Offer; the Controller and the Contractor under the Offer are one and the same person.
1. The controller of personal data
Limited Liability Company "VLADIK HELP" (ТОВ «ВЛАДІК ХЕЛП»)
EDRPOU code: 46263945
Registered address: 03151, Ukraine, city of Kyiv, vul. Ushynskoho, bldg. 40, office 212/2
E-mail for personal data enquiries: [email protected]
The supervisory authority in the field of personal data protection is the Ukrainian Parliament Commissioner for Human Rights (ombudsman.gov.ua).
2. Which data we collect
2.1. Account data: first name and surname; e-mail address; telephone number; country of permanent residence; citizenship; password (in encrypted form); interface language.
2.2. Applicant profile data (provided gradually, only to the extent necessary for the relevant Stage of the services): date of birth; citizenship; country of permanent residence; information about education obtained and copies of education documents; copies of passport documents; language certificates; other documents which higher education institutions require for admission and which the Customer uploads independently.
2.3. Website usage data: IP address, date and time of actions, browser and device type (user-agent), the log of actions in the Personal Account, cookies (section 5).
2.4. Payment metadata: amount, currency, date, payment status, the payment service's transaction identifier. Payment card details are entered on the secure page of the payment service and are neither transferred to us nor stored by us.
2.5. Communications: correspondence with us by e-mail and in the Personal Account; if you write to our Telegram bot — the chat identifier, your Telegram name and username (@username), the answers chosen in the bot and the referral source.
2.6. Telegram sign-in data: if you choose to sign in via Telegram, we receive from Telegram your identifier, name and username (@username); your Telegram password is never passed to us.
2.7. Data which we do NOT collect. We do not request and do not collect data whose processing constitutes a particular risk within the meaning of Article 9 of the Law: data on racial, ethnic or national origin, political or religious beliefs, state of health, sexual life, biometric or genetic data, or being held liable. We ask you not to upload such documents (in particular medical certificates) to the Personal Account — they are not needed for our services.
2.8. Minimisation. In accordance with part 3 of Article 6 of the Law and part 4 of Article 7 of the Law of Ukraine "On Electronic Commerce", we request only those details without which the conclusion and performance of the agreement is impossible. Each document is requested at the time when it is needed for a specific task.
3. Purposes and legal grounds of processing
| Purpose of processing | Data | Legal ground (Article 11 of the Law) |
|---|---|---|
| Conclusion and performance of the agreement on the provision of consulting and informational services (keeping the Personal Account, consultations, checking and translation of documents, technical submission of the application on the Customer's instruction, settlements, notices on the progress of the services) | 2.1, 2.2, 2.4, 2.5, 2.6 | conclusion and performance of a transaction to which the subject is a party (clause 3 of part 1 of Article 11) |
| Fulfilment of obligations provided for by law (accounting, tax reporting, fiscalisation of settlements) | 2.1, 2.4 | necessity to fulfil an obligation of the controller provided for by law (clause 5 of part 1 of Article 11) |
| Protection of legitimate interests: fraud prevention, recording the acceptance of the agreement, defence in disputes (including in respect of payment chargebacks) | 2.1, 2.3, 2.4, 2.5 | necessity to protect the legitimate interests of the controller (clause 6 of part 1 of Article 11) |
| Compliance with wartime restrictions: verification of belonging to the categories to which the services are not provided (clause 3.7 of the Offer — Resolution of the Cabinet of Ministers of Ukraine No. 187 and Resolution of the Board of the National Bank of Ukraine No. 18), and screening against the State Register of Sanctions | citizenship, country of residence, IP (2.1, 2.3) | necessity to fulfil an obligation of the controller provided for by law, and protection of legitimate interests (clauses 5 and 6 of part 1 of Article 11) |
| Informational mailings about our services (optional) | e-mail address | consent (clause 1 of part 1 of Article 11) — a separate tick box which need not be ticked and may be withdrawn at any time |
| Replying to a message sent to the Telegram bot and Telegram sign-in | 2.5, 2.6 | measures preceding the conclusion of a transaction at the data subject's request (item 3 of part 1 of Article 11) |
Data processed on the basis of the agreement or of the law cannot be "withdrawn" in the way consent can: without them we are unable to provide the services and to comply with the requirements of legislation.
4. To whom the data are transferred
We do not sell personal data and transfer them only to the following categories of recipients and only to the extent necessary for the relevant purpose:
- Payment services (WayForPay) — for accepting payments, refunds and fiscalisation.
- Infrastructure providers — hosting and data storage (Amazon Web Services, EU region — Frankfurt, Germany), e-mail sending service (Amazon Web Services — Amazon SES, EU region). These providers are data processors and act on the basis of agreements with us.
- Higher education institutions and their online portals — only on the Customer's instruction, when the Contractor performs the technical actions of submitting the application (clause 3.4 of the Offer): the data and documents the Customer confirmed for submission are transferred. Their further processing is governed by the rules of the respective institution or portal.
- State authorities of Ukraine — exclusively in the cases directly provided for by law, on the basis of duly executed demands.
- The Contractor's translator (an employee or an engaged specialist acting under a written data-processing agreement) — for the translation of the documents needed for submission, and the body or person certifying the translation where the HEI requires it.
- Telegram (Telegram Messenger Inc.) — only if you yourself choose to sign in via Telegram or write to our Telegram bot: messages are exchanged through Telegram's servers at your initiative; we receive only the identifier, name and @username. Service notifications to administrators about events in the Personal Account are sent via Telegram without the content of your documents.
The list of recipients is set out in this Policy at the moment of data collection (part 2 of Article 12, clause 4 of part 2 of Article 21 of the Law).
5. Cookies
5.1. Cookies are small files stored by the browser. The Website uses strictly necessary cookies only, without which it is inoperable:
| Cookie | Purpose | Term | Ground |
|---|---|---|---|
| authentication session cookie | signing in to the Personal Account | session | legitimate interest — operation of the Website (item 6 of part 1 of Article 11 of the Law) |
| CSRF token | protection against forged requests | session | legitimate interest — security |
| vladik-locale | the chosen interface language | up to 12 months | legitimate interest — operation of the Website |
5.2. Analytics and marketing cookies (third-party counters, advertising pixels) are not used on the Website, so no cookie consent is requested and no cookie banner is shown. Should such tools be introduced, they will be enabled only with your separate consent, and this Policy will be updated before their launch.
6. Cross-border transfer
The data are stored on servers in the European Union (AWS, Frankfurt). The member states of the European Economic Area and the states signatory to Council of Europe Convention No. 108 are recognised as ensuring an adequate level of personal data protection (paragraph two of part 3 of Article 29 of the Law) — storage in the EU is carried out on this ground. Data are exchanged with Telegram (servers outside the EEA) only at your initiative — when you choose to sign in via Telegram or write to the bot — on the basis of your unambiguous consent and the necessity of measures preceding the conclusion of a transaction (part 4 of Article 29 of the Law). In other cases, cross-border transfer is carried out only with the unambiguous consent of the subject or where it is necessary for the conclusion or performance of a transaction for the benefit of the subject (part 4 of Article 29 of the Law). The data are not disseminated for a purpose other than that for which they were collected (part 3 of Article 29 of the Law).
7. Storage periods
| Data | Term |
|---|---|
| Account and Applicant profile | for the term of the agreement + 3 years after its termination (limitation period and defence in disputes) |
| Documents uploaded to the account | for the term of the agreement + 3 years (limitation period, handling of claims and payment chargebacks); the Customer may delete them earlier through the account if they are not needed for an unfinished Stage or for the handling of claims raised |
| Settlement documents, data for accounting and tax records | the periods established by the legislation on accounting and by the Tax Code of Ukraine (not less than 3 years — 1,095 days) |
| Logs of the acceptance of the agreement, action logs, correspondence | 3 years |
| Cookies | in accordance with the table in section 5 |
Upon expiry of these periods the data are deleted or anonymised (Article 15, part 8 of Article 6 of the Law). We notify the subject of the deletion or alteration of data within 10 Business Days (part 3 of Article 21 of the Law).
8. Rights of the personal data subject
In accordance with part 2 of Article 8 of the Law you have the right:
- to know about the sources of collection and the location of your personal data, the purpose of their processing, the location of the controller or the processor;
- to receive information on the conditions of granting access to the data, in particular on the third parties to whom they are transferred;
- to access your personal data;
- to receive, not later than within 30 calendar days from the day the request is received, an answer as to whether your data are processed, and also to receive their content;
- to submit a reasoned demand objecting to the processing;
- to submit a reasoned demand for the alteration or destruction of the data if they are processed unlawfully or are inaccurate;
- to protection against unlawful processing and against accidental loss, destruction or damage of the data, and also against the provision of information which is inaccurate or which discredits honour, dignity and business reputation;
- to lodge complaints about the processing of data with the Ukrainian Parliament Commissioner for Human Rights or with a court;
- to apply legal remedies in the event of a breach of the legislation on personal data protection;
- to make reservations on the restriction of the right to process your data when giving consent;
- to withdraw consent to the processing of personal data;
- to know the mechanism of automatic processing of personal data;
- to protection against an automated decision which has legal consequences.
How to exercise them: send a request to [email protected] from the address stated in your account. We reply not later than within 30 calendar days. Consent to mailings may also be withdrawn via the link in any letter; cookie settings are in the footer of the Website.
9. Data protection
We take organisational and technical protection measures in accordance with part 1 of Article 24 of the Law: encryption of data transmission (TLS), storage of passwords in hashed form, access of employees to the data only within the limits of their duties (part 3 of Article 10 of the Law) subject to a non-disclosure undertaking which remains in force also after the end of the cooperation, access logging, backup copying. The internal procedure of processing is determined by the Regulation on the processing and protection of personal data approved by an order of the head of the company.
10. Minors
The services are intended for persons who have reached 18 years of age. If the Applicant is a minor, the account is created and the data are provided by their legal representative, acting in the interests of the Applicant.
11. Changes to the Policy
We publish a new revision on the Website, stating its number and date; we notify of material changes to the e-mail address of the account. If the purpose of processing changes to one incompatible with the previous purpose, we request new consent (part 1 of Article 6 of the Law).
12. Contacts
Enquiries concerning personal data: [email protected]. Postal address: 03151, Ukraine, city of Kyiv, vul. Ushynskoho, bldg. 40, office 212/2. Other enquiries — section 11 of the Public Offer.