PUBLIC OFFER (courtesy English translation)

on the provision of consulting and informational services on admission to higher education institutions

This text is a courtesy translation. The Ukrainian version (https://vladik.help/uk/offer) is the legally binding one; in case of discrepancy the Ukrainian text prevails (clause 1.6 of the Offer). This translation corresponds to revision No. 1.0 of 21.09.2026 of the Ukrainian original.

Revision No. 1.0 of 21.09.2026. Effective from 21.09.2026.

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1. General provisions

1.1. This public offer (hereinafter — the "Offer") is an official proposal of the Limited Liability Company "VLADIK HELP" (ТОВ «ВЛАДІК ХЕЛП») (hereinafter — the "Contractor") addressed to an indefinite number of natural persons to conclude an agreement on the provision of consulting and informational services on admission to higher education institutions (hereinafter — the "Agreement") on the terms set out below.

1.2. The Offer is a public contract within the meaning of Article 633 of the Civil Code of Ukraine and a proposal to conclude an electronic contract within the meaning of the Law of Ukraine "On Electronic Commerce". Pursuant to the third paragraph of part 1 of Article 641 of the Civil Code of Ukraine, this document, made publicly available on the Internet, constitutes a proposal to conclude an agreement with everyone who applies, irrespective of whether it bears an electronic signature. The terms of the Offer are the same for all Customers.

1.3. The Offer contains all the essential terms of the Agreement and expresses the Contractor's intention to consider itself bound in the event of its acceptance by the Customer (part 1 of Article 641 of the Civil Code of Ukraine).

1.4. Acceptance means the full, unconditional and unreserved acceptance by the Customer of all the terms of the Offer, including the Refund Policy, which is an integral part of the Offer. Partial acceptance of individual terms is not permitted. The procedure for acceptance is set out in Section 4.

1.5. The Offer, the Refund Policy, the Privacy Policy, the Terms of Use and the Tariffs are available for review before payment via direct links and without registration. The Contractor keeps all revisions, indicating the periods during which each was in force, and provides the Customer with the text of the revision applicable to their Agreement on request sent to the e-mail address stated in Section 16.

1.6. The language of the Agreement is Ukrainian (part 14 of Article 11 of the Law of Ukraine "On Electronic Commerce"). At the Customer's wish, the Parties may use a translation into another language; in case of discrepancies, the Ukrainian version prevails.

1.7. Use of the Website is also governed by the Terms of Use available at https://vladik.help/uk/terms. As regards paid Services, this Offer prevails.

2. Definitions

Website — the Contractor's website at https://vladik.help, including the Personal Account.

Personal Account — the secure part of the Website to which the Customer obtains access after registering an account. The Personal Account is a means of communication between the Parties and of exchange of documents; it records the list of tasks of each Stage, the status of their performance, invoices and the Parties' notices.

Services — consulting and informational services on admission to higher education institutions, the content and scope of which are defined by Sections 3 and 5 of the Offer and by the Tariffs.

Stage — a part of the Services, defined in Section 5, having a separate price (Stage 1, Stage 2, Stage 3).

Tariffs — the list of Service packages and their prices, posted on the Website at https://vladik.help/uk/pricing.

Invoice — a document generated in the Personal Account for payment of a Stage, stating the amount, the currency, its validity period and information on the inclusion of taxes in the price of the Services.

Customer — an adult natural person with legal capacity who has accepted the Offer and orders the Services for their own needs not connected with entrepreneurial activity. When registering, the Customer indicates the country of their permanent (predominant) residence. If the Applicant is a minor, the Agreement shall be concluded by their legal representative (father, mother or other legal representative), who acts in the Applicant's interests and confirms the status of legal representative during registration.

Applicant — the natural person in whose interests the Services are provided (the Customer themselves or another person indicated by the Customer during registration).

Refund Policy — the document available at https://vladik.help/uk/refund, an integral part of the Offer.

Privacy Policy — the document available at https://vladik.help/uk/privacy concerning the processing of personal data.

Warranty Period — the period during which the Customer may raise claims regarding defects in the Services provided which could not have been detected upon acceptance of a Stage (clause 8.5).

Business Days — days which are working days under the legislation of Ukraine.

3. Subject matter of the Agreement

3.1. The Contractor undertakes to provide the Customer with consulting and informational services on admission to higher education institutions (hereinafter — "HEIs"), and the Customer undertakes to accept and pay for the Services in the manner and on the terms set out in the Offer.

3.2. The Services are of an exclusively consulting and informational nature: the Contractor analyses the information provided by the Customer, selects and systematises publicly available information on HEI programmes and requirements, explains the procedures, checks the documents prepared by the Customer for completeness and compliance with the published requirements of the HEIs, and provides recommendations. The Services are consumed in the process of their provision (Article 901 of the Civil Code of Ukraine); the Contractor assumes obligations as to the process of providing consultations and information, and not as to the decisions of third parties.

3.3. The Services are provided personally by natural persons — the Contractor's consultants and the specialists engaged by it (clause 7.2 "a"). The Internet (the Personal Account, e-mail, video communication, messengers) is used by the Parties solely as a means of communication and exchange of documents. The Services are not provided by automated means, are not services providing access to software or databases, and are not electronic services within the meaning of sub-clause 14.1.56-5 of the Tax Code of Ukraine.

3.4. Division of actions between the Parties. The applicant before the HEI is the Customer (the Applicant): the Customer decides to apply, provides and confirms the content of the documents and of the application, pays the fees due to HEIs and other third parties, and goes through consular procedures independently. On the Customer's instruction — given by pressing the submit button in the Personal Account after the prepared pack has been checked — an employee of the Contractor performs the technical actions of submission: creates the Customer's account on the HEI's online portal (or sends the application by e-mail where that is the HEI's channel) using the data the Customer provided, enters into the form the information and documents the Customer confirmed, and sends the application in the Customer's name. The Contractor does not alter the content of the application without the Customer's confirmation; the access details of the portal account are handed to the Customer in the Personal Account.

3.5. The Contractor is not a representative or agent of HEIs, of foreign state authorities or of embassies or consular institutions, performs no actions on their behalf and has no influence on their decisions. The technical actions of submission under clause 3.4 are performed by the Contractor solely on the Customer's instruction and in the Customer's name.

3.6. The subject matter of the Agreement does not include: the preparation, in place of the Customer, of the texts of motivation letters, essays or other original materials (the Contractor only advises on the requirements for such materials and reviews what the Customer has prepared); translation of documents (which may be ordered as an additional service under clause 5.9); notarisation, legalisation and apostille of documents; any actions to obtain permits or travel documents for the Customer; transport and accommodation services.

3.7. Restrictions on the range of Customers. The Services are not provided to:
a) persons residing or staying in the territory of the russian federation or the republic of belarus, or in the temporarily occupied territories of Ukraine;
b) citizens of the russian federation and the republic of belarus, other than those residing in the territory of Ukraine on lawful grounds;
c) persons making payment with a payment card issued by a bank of the russian federation or the republic of belarus.
By stating their citizenship and country of permanent residence in the Personal Account, the Customer represents that they do not belong to any of these categories and undertakes to notify the Contractor immediately of any change in the relevant circumstances. The consequences of a finding that this representation is inaccurate are set out in clause 9.7.

3.8. The Services are provided remotely. The place of performance of the Agreement is the location of the Contractor (Ukraine): the Services are provided personally by the Contractor's consultants — natural persons located in Ukraine — from the Contractor's location, using means of remote communication. The technical means of communication and data storage may be located in the data centres of cloud service providers in the territory of the European Union, which does not change the place of performance of the Agreement.

4. Acceptance and the moment of conclusion of the Agreement

4.1. In order to accept the Offer, the Customer: (a) registers an account on the Website, indicating a means of communication (e-mail address and/or telephone number); (b) states in the Personal Account their country of permanent residence and citizenship — this information constitutes the representation provided for in clause 3.7; (c) reviews the Offer and the Refund Policy; (d) ticks the box in the Website interface confirming acceptance of the terms of the Offer and of the Refund Policy; (e) confirms the acceptance by a one-time identifier in accordance with clause 4.4; (f) pays the Invoice — for the full package price or, where payment in instalments has been chosen, for Stage 1 (clause 6.2). Until the moment of acceptance, the Website provides the Customer with the technical means to check and correct the data entered.

4.2. The Agreement shall be deemed concluded from the moment the Contractor receives the acceptance (part 3 of Article 11 of the Law of Ukraine "On Electronic Commerce") — from the moment the Website's information system records the actions specified in sub-clauses (d)–(e) of clause 4.1 and the payment under sub-clause (f) is received. Payment of the Invoice also constitutes acceptance of the proposal by the performance of an act (part 2 of Article 642 of the Civil Code of Ukraine); the meaning of that act is explained directly on the payment page.

4.3. The acceptance is recorded by the technical means of the Website. The Contractor's information system records and stores: the date and time of receipt of the acceptance according to the Contractor's server data; the IP address and device identifier (user-agent); the account identifier; the number of the revision of the Offer agreed to by the Customer and an archived copy of its text; the state of each tick box. These data shall be stored for 3 years and constitute evidence of the conclusion of the Agreement (part 13 of Article 11 of the Law of Ukraine "On Electronic Commerce").

4.4. Signature by a one-time identifier. The acceptance is signed by an electronic signature in the form of a one-time identifier (Article 12 and clauses 6 and 12 of part 1 of Article 3 of the Law of Ukraine "On Electronic Commerce"): the Contractor sends the Customer an alphanumeric sequence by the means of communication indicated during registration, and the Customer enters it in the Website's information system, attaching it to their notice of acceptance. An agreement signed in this manner is, in its legal consequences, equivalent to an agreement concluded in written form, and each copy of the electronic document bearing such a signature is an original (part 12 of Article 11 of the said Law).

4.5. Confirmation of the transaction. Without delay after the acceptance, and thereafter after each subsequent payment (for a Stage where payment is made in instalments, or for an additional service), the Contractor sends the Customer by e-mail a confirmation of the electronic transaction, containing: confirmation of receipt of the order; the date of conclusion of the Agreement and its term; the name and location of the Contractor and the procedure for accepting complaints; a description and the price of the Services paid for (the package, a Stage or an additional service) and the time limits for the provision of the Services; the text of the Agreement (the applicable revision of the Offer in a form that prevents its content from being altered, or a direct link to it); notice of the right to terminate the Agreement within fourteen days and of the conditions and procedure for withdrawal from the Agreement and for a refund; the warranty obligations (clause 8.5); the procedure for termination of the Agreement; the payment document (clause 6.7); and, if the Customer has given the consent under clause 4.6 — the notice provided for in clause 9.4.

4.6. By ticking a separate box on the immediate commencement of the provision of the Services, the Customer consents to the provision of the Services commencing before the expiry of the fourteen-day period established by part 4 of Article 13 of the Law of Ukraine "On Protection of Consumer Rights". Such a tick is voluntary and is not a condition for the conclusion of the Agreement; it is placed (or not placed) by the Customer when paying and, where payment is made in instalments, when paying for each Stage. The consequences of such consent are set out in clause 9.4; the Customer is additionally notified of them in the confirmation provided for in clause 4.5.

4.7. The place of conclusion of the Agreement is the location of the Contractor (part 9 of Article 11 of the Law of Ukraine "On Electronic Commerce").

5. Stages, content and acceptance of the Services

5.1. The Services are provided in three consecutive Stages. A detailed, measurable list of the tasks of each Stage is recorded in the Personal Account before the start of the relevant Stage and constitutes the description of the scope of the Services of that Stage; after a Stage has started, the list may not be changed to the Customer's detriment. Each task of a Stage is performed by a specific consultant — a natural person; their name and the date of performance are recorded in the Personal Account.

5.2. Stage 1 "Admission Strategy" — 30% of the price of the Services. Includes: analysis of the Applicant's profile (education obtained, documents, language certificates, budget, goals); selection of HEI programmes matching the profile, with recommendations on the admission strategy; the drawing up of an individual action plan with a calendar of the known time limits; the recording of the individual plan and of the list of tasks in the Personal Account, which the Parties use as a means of communication and exchange of documents (clause 3.3).

5.3. Stage 2 "Preparation and submission of documents" — 40% of the price of the Services. Includes: explanation of the document requirements of the selected programmes (in particular as regards translations, apostille, dichiarazione di valore / declaration of value); checking of the documents prepared by the Customer for completeness and compliance with the published requirements of the HEIs; the technical actions of submitting the application on the Customer's instruction (clause 3.4): creating the account on the HEI portal, entering the data and documents the Customer confirmed, sending the application; informational reminders of the time limits known to the Contractor.

5.4. Stage 3 "Results and pre-enrolment" — 30% of the price of the Services. Includes: consultations on the responses received from HEIs and on the further steps; explanation of the pre-enrolment procedure; informational support regarding the consular procedures which the Applicant goes through independently; recommendations on the steps to be taken after enrolment.

5.5. Stage 1 begins after it has been paid for and, if the Customer has not given the consent under clause 4.6, after the expiry of the fourteen-day period defined in clause 9.4 or from the day the Customer gives such consent, whichever occurs first. Each subsequent Stage begins after the acceptance of the previous one (clause 5.7) or, where payment is made in instalments, after it has been paid for. The date on which work under a Stage begins is recorded in the Personal Account. The Customer may decline the remaining Stages at any time: where payment is made in instalments — by not paying for the next Stage; where the package was paid in full — by notifying the Contractor in the manner set out in Section 9; the provision of the Services stops, the Agreement terminates as regards the Stages not commenced without any penalty for the Customer, and the funds for them are refunded in accordance with the Refund Policy.

5.6. Time limits. The time limits for the performance of the tasks of a Stage are calculated in Business Days from the day on which the Customer provides the complete set of information and documents necessary for the relevant task, and are stated in the list of tasks in the Personal Account. The running of a time limit is suspended for the period of: awaiting information, documents or actions of the Customer; awaiting decisions or actions of third parties (HEIs, portals, state authorities); the operation of the circumstances provided for in Section 13. The periods of suspension are recorded in the Personal Account. The calendar dates of the events of an admission campaign (HEI deadlines) are not time limits for the provision of the Services by the Contractor. The rules of this clause on the suspension of the running of time limits also apply to the time limits established by clauses 5.7, 7.1 "c" and 11.2, where information, documents or actions of the Customer or of third parties are required for the consideration or the reply.

5.7. Completion and acceptance of a Stage. Upon completion of a Stage, the Contractor marks all the tasks of the Stage as performed in the Personal Account and sends the Customer a notice by e-mail. The Customer has the right, within 7 (seven) calendar days of the day on which the notice was sent, to send reasoned objections regarding the scope or the quality of the Services provided within the Stage. If no reasoned objections are received within that period, the Stage shall be deemed duly provided and accepted by the Customer; the date of acceptance is recorded in the Personal Account. Reasoned objections shall be considered within 5 Business Days; where the comments are well-founded, the Customer has the right, at their option, to demand the free-of-charge remedying of the defects within a reasonable time or a corresponding reduction of the price of the Stage with a refund of the difference (part 3 of Article 10 of the Law of Ukraine "On Protection of Consumer Rights"); the Customer indicates the remedy chosen in the objections. After the defects have been remedied, the Contractor again gives notice of the completion of the Stage. The acceptance of a Stage does not deprive the Customer of their rights in respect of defects which could not have been detected upon acceptance (clause 8.5).

5.8. The moment of performance of the Contractor's obligations under a Stage is determined by the acceptance procedure established by clause 5.7 (fourth paragraph of part 10 of Article 11 of the Law of Ukraine "On Electronic Commerce").

5.9. Additional services. On a separate order placed by the Customer in the Personal Account, the Contractor may translate the Customer's documents required for admission using its own translator and, where the HEI so requires, have the translation certified in the manner the HEI requires (third-party certification fees, if any, are paid by the Customer under clause 6.9). The price of a translation depends on the document, is communicated to the Customer in the Personal Account before the order is confirmed, and is paid separately from the package price under an Invoice in accordance with Section 6. An additional service is not a condition of the provision of the Services under the Stages. Its performance is confirmed by posting the translation in the Personal Account; acceptance, objections and warranty claims follow clauses 5.7 and 8.5; refunds follow the Refund Policy.

6. Price of the Services and procedure for payment

6.1. The prices of the Services are set in euro (EUR) and are stated in the Tariffs. The total price of the Services under the selected package is fixed in euro as at the moment of acceptance and shall not be increased for the Stages ordered under this Agreement.

6.2. Payment procedure. The package price is payable in full upon conclusion of the Agreement. At the Customer's choice, made on the payment page, the price may be paid in instalments — before the start of each Stage: Stage 1 — 30%, Stage 2 — 40%, Stage 3 — 30% of the package price. The same allocation determines the price of each Stage for the purpose of calculating refunds for Stages not commenced or not completed (Refund Policy), whichever payment procedure was chosen. The chosen payment procedure does not change the scope of the Services or the procedure for accepting the Stages.

6.3. Currency of the Invoice and method of calculating the amount. The currency of the Invoice is determined by the method of payment chosen by the Customer: hryvnia — for payment with a card issued by a Ukrainian bank; euro — for payment with a card issued outside Ukraine. For payment in hryvnia, the amount of the payment is determined as the product of the amount due in euro (clause 6.2) and the official hryvnia-to-euro exchange rate set by the National Bank of Ukraine on the day the Invoice is issued. The amount so calculated is stated in the Invoice and does not change during its validity period — 3 (three) banking days. Upon expiry of that period the Invoice is cancelled; at the Customer's request a new Invoice is generated using the same method, as at the day of its issue. This method of calculation is clearly and unambiguously defined in the Agreement (clause 13 of part 3 and part 4 of Article 18 of the Law of Ukraine "On Protection of Consumer Rights"); if the Customer does not agree with the amount of the new Invoice, they have the right not to pay it and to withdraw from the Agreement as regards the unpaid Stages, without any consequences.

6.4. Payment with a card issued outside Ukraine. The Invoice is generated in euro in an amount equal to the amount due under clauses 6.1–6.2, without conversion. The amount debited in the currency of the Customer's card account is determined by the issuing bank at its own exchange rate; such exchange rate differences and the fees of the issuing bank are not reimbursed by the Contractor (clause 6.6). The list of available payment services is stated on the payment page.

6.5. The moment of payment is the crediting of the funds to the Contractor's account or the Contractor's receipt of confirmation from the payment service of a successful payment — whichever occurs earlier.

6.6. The fees of the bank that issued the Customer's card and the currency conversion costs applied by that bank or by the payment system are not included in the price of the Services and are not reimbursed by the Contractor.

6.7. After each payment the Customer receives a payment document (an electronic settlement document) by e-mail. In the event of a refund, a refund document is sent to the Customer.

6.8. On the card statement the payment appears under the descriptor stated on the payment page and in the confirmation under clause 4.5.

6.9. The price of the Services does not include payments in favour of third parties (registration and other HEI fees, consular fees, translations ordered by the Customer from third parties, fees for the certification, legalisation or apostille of documents, postal items, etc.). The Customer pays such amounts independently and directly to the relevant third parties; they do not pass through the Contractor.

6.10. The Contractor is a payer of the single tax of the third group and is not a value added tax payer; the prices are stated without VAT and VAT is not charged (part 1 of Article 7 of the Law of Ukraine "On Electronic Commerce").

7. Rights and obligations of the Parties

7.1. The Contractor shall:
a) provide the Services in good faith, to the extent defined by Section 5 and by the list of tasks of the Stage in the Personal Account;
b) ensure that the Customer is able to use the Personal Account as a means of communication and exchange of documents, except during periods of technical maintenance;
c) reply to the Customer's enquiries within 2 (two) Business Days;
d) record in the Personal Account the commencement of work, the performance of tasks (indicating the consultant who performed them) and the periods of suspension of the time limits;
e) not disclose the Customer's confidential information, except in the cases provided for by the Agreement or by law;
f) inform the Customer of the HEI time limits known to the Contractor and of changes to them;
g) where information about the Services published on the Website is found to be inaccurate — bring it into conformity within one week (clause 6-1 of part 1 of Article 15 of the Law of Ukraine "On Protection of Consumer Rights").

7.2. The Contractor has the right to:
a) engage third parties — natural persons who are specialists — in the provision of the Services, while remaining fully liable to the Customer (part 2 of Article 902 of the Civil Code of Ukraine);
b) suspend the provision of the Services for the period of a delay in payment or of the Customer's failure to provide the information or documents necessary for the provision of the Services;
c) refuse to advise on documents or information in respect of which there are reasonable grounds to believe that they are inaccurate or forged, and terminate the Agreement in accordance with clause 9.6;
d) update the list of tasks of a Stage in the Personal Account within the scope defined by Section 5, without narrowing that scope; after a Stage has begun, the weighting coefficients of the tasks (if any) shall not be changed.

7.3. The Customer shall:
a) provide accurate information and genuine documents;
b) provide the Contractor in good time with the materials and information necessary for the provision of the Services;
c) independently and in good time perform the actions specified in clause 3.4, having regard to the time limits of which they have been informed;
d) not transfer access to the Personal Account to third parties (other than the Applicant's legal representative);
e) pay for the Services in accordance with Section 6;
f) indicate during registration the country of their permanent (predominant) residence and their citizenship and notify the Contractor immediately of any change thereto; this information is used for drawing up settlement documents, for the Contractor's tax accounting and for complying with the restrictions established by the legislation of Ukraine (clauses 3.7, 9.7).

7.4. The Customer has the right to:
a) receive information on the progress of the provision of the Services;
b) submit reasoned objections regarding the Stages in accordance with clause 5.7;
c) withdraw from the Agreement in accordance with Section 9 and the Refund Policy;
d) submit enquiries and complaints in accordance with Section 11.

8. Representations of the Parties. Absence of any assurance of a result. Warranty Period

8.1. The Services are of a consulting and informational nature. Decisions on admission to a competitive selection, on enrolment, on the award of scholarships, visas or other permits are taken exclusively by third parties — HEIs, the state authorities of foreign states and other institutions. The Contractor does not guarantee, and objectively cannot guarantee, the occurrence of any such result.

8.2. The occurrence or non-occurrence of the results specified in clause 8.1 is not a criterion of the proper quality of the Services. The criterion of the proper provision of the Services is the actual provision of consultations and information to the extent of the list of tasks of the relevant Stage.

8.3. The Contractor provides consultations on the basis of officially published sources (HEI websites, official portals) as at the date of the consultation. The requirements and time limits of HEIs may be changed by such institutions unilaterally; the requirements determined by the relevant HEI or authority are final.

8.4. The Customer confirms that they conclude the Agreement voluntarily, are familiar with the nature of the Services, understand the content of clauses 8.1–8.3 and do not rely on any representations as to results which are not set out in the Offer.

8.5. Warranty Period. A Warranty Period of 6 (six) months from the date of acceptance of the Stage (clause 5.7) is established for the Services of each Stage. During the Warranty Period the Customer has the right to raise claims regarding defects in the Services provided which could not have been detected upon acceptance; such claims are considered in accordance with Section 11, applying the remedies provided for in clause 5.7. The establishment of this period does not limit the Customer's rights under parts 3 and 4 of Article 10 of the Law of Ukraine "On Protection of Consumer Rights".

8.6. The Contractor does not arrange visas, does not submit documents to consular institutions or embassies and does not represent the Customer (the Applicant) before them; the Contractor only explains the published procedures and requirements.

9. Term of the Agreement. Withdrawal from the Agreement and its termination

9.1. The Agreement enters into force from the moment of its conclusion (clause 4.2) and remains in force until the Parties have fully performed their obligations under the Stages paid for, but no longer than until the end of the admission campaign of the academic year specified in the individual plan and, if the individual plan has not yet been drawn up — no longer than 12 months from the date of conclusion of the Agreement, unless the Parties agree on an extension.

9.2. The Customer has the right to withdraw from the Agreement at any time by sending a notice in free form to the Contractor's e-mail address [email protected]. The procedure for and the consequences of termination are determined by the Refund Policy on the basis of Article 907 of the Civil Code of Ukraine, on the following principle: funds are refunded for Services not provided; Stages provided and accepted are payable.

9.3. Refunds are made without delay, no later than 30 calendar days from the moment the Customer gives notice of termination of the Agreement (part 4 of Article 12 and part 7 of Article 13 of the Law of Ukraine "On Protection of Consumer Rights").

9.4. Right to terminate a contract concluded at a distance. The Customer has the right to terminate the Agreement within fourteen days of the moment of confirmation of the information (clause 4.5) by notifying the Contractor (part 4 of Article 13 of the Law of Ukraine "On Protection of Consumer Rights"). If, with the Customer's consent (clause 4.6), the provision of the Services by electronic means of communication has commenced and the Stage paid for has been provided in full before the expiry of that period, the right to terminate the Agreement in respect of such Stage does not apply (clause 1 of part 5 of Article 13 of the said Law), of which the Customer has been notified in the confirmation provided for in clause 4.5. If a Stage has been provided in part, termination takes effect in respect of the part not provided, with a refund in accordance with the Refund Policy.

9.5. Nothing in this Section limits the rights granted to the Customer by the mandatory provisions of consumer protection legislation.

9.6. The Contractor has the right to terminate the Agreement only in the event of a material breach of it by the Customer, namely: the provision of inaccurate information or forged documents; a failure to provide materials which makes the provision of the Services impossible for more than 30 consecutive calendar days despite a written reminder; systematic abusive behaviour towards the Contractor's personnel. The Contractor notifies the Customer of the termination by e-mail, stating the ground. In such a case, the funds for the Services not actually provided are refunded in accordance with the Refund Policy.

9.7. Wartime restrictions. The Customer's belonging to the categories specified in clause 3.7 constitutes an impediment, established by the legislation of Ukraine, to the conclusion and performance of the Agreement (Resolution of the Cabinet of Ministers of Ukraine No. 187 of 03.03.2022, Resolution of the Board of the National Bank of Ukraine No. 18 of 24.02.2022). Where such belonging is discovered after payment: the provision of the Services ceases; a transaction entered into with a citizen of the russian federation (other than one residing in the territory of Ukraine on lawful grounds) is null and void (clause 2 of Resolution No. 187); the refund is made exclusively through the payment service by which the payment was made, in the manner determined by that service and by the legislation of Ukraine — the Contractor is prohibited from performing monetary obligations towards such persons on its own (clause 1 of Resolution No. 187, clause 17 of Resolution No. 18). The Contractor notifies the Customer in writing of the application of this clause, stating the ground.

10. Liability of the Parties

10.1. The Contractor does not compensate lost profit or indirect losses. This provision does not limit the rights granted to the Customer by the mandatory provisions of consumer protection legislation and does not limit the amount of the penalty and of other sanctions established by law.

10.2. The Contractor is not liable for: the decisions, acts, omissions, time limits and technical failures of third parties (HEIs, online portals, state authorities, consular institutions, payment services, banks); the consequences of the Customer providing inaccurate information or failing to act in good time; the Customer's failure to meet the time limits of third parties of which they were informed.

10.3. The Contractor is liable for a breach of the Agreement unless it proves that proper performance became impossible as a result of force majeure (part 1 of Article 906 of the Civil Code of Ukraine, Section 13).

11. Procedure for considering enquiries and complaints

11.1. Enquiries and complaints shall be sent to the Contractor's e-mail address [email protected] or by post to 03151, Ukraine, Kyiv, 40 Ushynskoho Street, office 212/2, stating the e-mail address of the account, the substance of the enquiry and the preferred remedy.

11.2. The Contractor considers a complaint and provides a reply within 10 (ten) Business Days of the day of its receipt.

11.3. The Parties shall use their best efforts to settle any dispute through negotiations. The Contractor asks the Customer, before applying to the issuing bank or to other institutions, to contact the Contractor directly: well-founded claims are satisfied within the time limits established by the Offer and the Refund Policy. This request does not limit the Customer's right to any remedies provided for by law.

12. Personal data

12.1. The Contractor processes the personal data of the Customer and of the Applicant in accordance with the Law of Ukraine "On Personal Data Protection" and the Privacy Policy, which is provided to the Customer at the moment the data are collected.

12.2. Consent to the processing of personal data is given by a separate tick box during registration (Article 2 of the said Law); this tick box is separate from the acceptance of the Offer and is not pre-ticked. The processing of data for the performance of the Agreement is carried out on the basis of clause 3 of part 1 of Article 11 of the said Law.

12.3. The categories of recipients of the data, the storage periods, cross-border transfer and the rights of the data subject are set out in the Privacy Policy.

13. Force majeure

13.1. A Party is released from liability for the non-performance or improper performance of its obligations if it is caused by force majeure circumstances: hostilities and their consequences (in particular air raid alerts, damage to energy or telecommunications infrastructure, interruptions of electricity supply and of communications), natural disasters, decisions of public authorities that make performance impossible, large-scale failures of payment systems, etc. — which the Party could neither foresee nor avert by reasonable measures.

13.2. The Party affected by such circumstances shall notify the other Party within 5 Business Days, describing the circumstances and their impact. Confirmation shall be a certificate of the Ukrainian Chamber of Commerce and Industry or of another authorised institution, or other objective evidence (official announcements of public authorities or of infrastructure operators). The time limits for performance shall be extended for the duration of the circumstances.

13.3. If force majeure circumstances last for more than 60 calendar days, each Party has the right to terminate the Agreement; settlements are made in accordance with the Refund Policy.

14. Amendments to the Offer

14.1. The Contractor has the right to amend the Offer and the Tariffs by publishing a new revision on the Website, indicating the revision number and the date of its entry into force.

14.2. A new revision applies only to Agreements concluded after its entry into force. The relations of the Parties under a concluded Agreement (including all its Stages) are governed by the revision of the Offer and of the Refund Policy in force as at the moment of acceptance; the information confirmed in accordance with clause 4.5 may not be changed unilaterally by the Contractor (part 3 of Article 13 of the Law of Ukraine "On Protection of Consumer Rights").

15. Applicable law and settlement of disputes

15.1. The Agreement is governed by the substantive law of Ukraine. The place of conclusion of the Agreement is determined by clause 4.7 and the place of performance by clause 3.8.

15.2. Disputes not settled through negotiations (Section 11) shall be resolved by a court in accordance with the rules of jurisdiction established by law.

15.3. The Parties confirm that the place of conclusion of the Agreement (clause 4.7) and the place of its performance (clause 3.8) are Ukraine, and that the subject matter of the Agreement does not include transport and accommodation services (clause 3.6); for Customers permanently residing outside Ukraine this means that, pursuant to part 4 of Article 45 of the Law of Ukraine "On Private International Law", parts 2 and 3 of that Article do not apply to the Agreement. The rights granted to the Customer by the mandatory provisions of the consumer protection legislation of Ukraine are retained by them irrespective of their country of residence.

16. Details of the Contractor

Limited Liability Company "VLADIK HELP" (Товариство з обмеженою відповідальністю «ВЛАДІК ХЕЛП»)
EDRPOU code: 46263945
Registered address: 03151, Ukraine, Kyiv, 40 Ushynskoho Street, office 212/2
Actual address: 03151, Ukraine, Kyiv, 40 Ushynskoho Street, office 212/2
Postal address for correspondence and legal disputes: 03151, Ukraine, Kyiv, 40 Ushynskoho Street, office 212/2
Telephone: +380 63 187 81 68
E-mail: [email protected]
Payer of the single tax of the third group (rate 5%). Not a value added tax payer.
Director — Vladyslav Olehovych Nahornyi