REFUND POLICY (courtesy English translation)

This text is a courtesy translation. The Ukrainian version (https://vladik.help/uk/refund) is the legally binding one; in case of discrepancy the Ukrainian text prevails (clause 1.6 of the Offer). This translation corresponds to revision No. 1.0 of 21.09.2026 of the Ukrainian original.

Revision No. 1.0 of 21.09.2026. Effective from 21.09.2026.

This Refund Policy (hereinafter — the "Policy") forms an integral part of the Public Offer for the provision of consulting and informational services on admission to higher education institutions (hereinafter — the "Offer"), published at https://vladik.help/uk/offer. Terms are used with the meanings defined in the Offer.

The Policy is available for review before payment is made — on the payment page and at the permanent link https://vladik.help/uk/refund.

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1. General principles

1.1. The Services shall be paid for in instalments — by Stages (30% / 40% / 30% of the total price). A refund is tied to the status of the relevant Stage: funds shall be refunded for Services not rendered; Stages rendered and accepted are payable, subject to the Customer's warranty rights (clause 2.2).

1.2. The status of the tasks of each Stage is recorded in the Personal Account. The procedure for accepting a Stage is set out in clause 5.7 of the Offer.

1.3. Nothing in this Policy shall limit the Customer's rights granted by mandatory provisions of consumer protection legislation.

2. Refund amounts

2.1. Should the Customer withdraw from the Agreement, funds shall be refunded depending on the status of each paid Stage (where the package was paid in full — of each of the three Stages; the price of a Stage is determined by the allocation under clause 6.2 of the Offer) as at the moment the Contractor receives the Customer's notice of termination of the Agreement:

2.2. Warranty claims in respect of an accepted Stage. If, within the Warranty Period (clause 8.5 of the Offer), defects are discovered which could not have been discovered upon acceptance, the Customer shall be entitled, at its option, to free-of-charge remedy of the defects or to a corresponding reduction of the Stage price with a refund of the difference (part 3 of Article 10 of the Law of Ukraine "On Protection of Consumer Rights").

2.3. Calculation of the proportion. The refund amount for a commenced Stage shall be determined as the price of the Stage multiplied by the share of the Stage's tasks not performed, according to the list in the Personal Account. The list of the Stage's tasks and their weighting coefficients (if any) shall be fixed before the Stage begins and shall not be changed after it has begun (clauses 5.1, 7.2 "d" of the Offer); if no weighting coefficients have been set, all tasks of the Stage shall carry equal weight. The calculation of the refund amount shall be provided to the Customer together with the decision under clause 4.2 and may be challenged under the procedure of section 11 of the Offer; the undisputed portion shall be refunded within the period under clause 4.3 irrespective of a dispute over the remainder.

2.4. Termination at the Contractor's initiative. Should the Agreement be terminated at the Contractor's initiative (clause 9.6 of the Offer), funds for all Services not rendered shall be refunded under the rules of clauses 2.1–2.3 within the same periods; the Contractor shall state the grounds and the calculation in the written notice of termination.

2.5. Funds paid by the Customer to third parties (registration and other fees of an HEI, consular fees, certification or apostilling of documents and the like) shall not be refunded by the Contractor: such payments are not received by the Contractor (clause 6.9 of the Offer).

2.6. Additional services (translation — clause 5.9 of the Offer). If the translator has not started work, the funds are refunded in full; once the translation has been posted in the Personal Account, no refund is made, save where reasoned objections to the quality of the translation are raised under clause 5.7 of the Offer (free correction or a corresponding price reduction with a refund of the difference).

3. Termination of an agreement concluded at a distance (14 days)

3.1. Pursuant to part 4 of Article 13 of the Law of Ukraine "On Protection of Consumer Rights", the Customer shall have the right to terminate an Agreement concluded at a distance by notifying the Contractor thereof within fourteen days from the moment of confirmation of the information (clause 4.5 of the Offer).

3.2. If, with the Customer's consent (clause 4.6 of the Offer), the provision of the Services commenced before the expiry of that period and the paid Stage has been rendered in full, the right to terminate the Agreement in respect of such Stage shall not apply (item 1 of part 5 of Article 13 of the said Law). The Customer has been notified of this in the confirmation of the transaction.

3.3. If the Customer has given the consent under clause 4.6 of the Offer and, as at the moment of termination within the 14-day period, the Stage has been rendered in part, the refund shall be made pro rata under clause 2.3. If the Customer has not given such consent, the funds for the Stage shall be refunded in full irrespective of the status of the work.

4. Procedure for submitting and considering a refund application

4.1. A notice of termination of the Agreement or a refund application shall be sent to the Contractor's e-mail [email protected] in any form (clause 9.2 of the Offer); a sample application is set out in the Annex. It is advisable to state: full name; the e-mail address of the account; the Stage(s) in respect of which the refund is claimed; the grounds; the date of payment. The absence of particular details shall not constitute grounds for refusing to consider the application: the Contractor shall request them additionally, and the periods under clauses 4.2–4.3 shall be counted from the date of the Customer's initial notice.

4.2. The Contractor shall consider the application and notify the Customer of the decision and the calculation within 10 (ten) Business Days from the day of its receipt.

4.3. Payment period: the refund shall be made without delay, but no later than 30 calendar days from the moment the Customer gives notice of termination of the Agreement (part 4 of Article 12, part 7 of Article 13 of the Law of Ukraine "On Protection of Consumer Rights").

4.4. The refund shall be made by the same means by which the payment was made: to the same payment card / through the same payment service. Where this is technically impossible (for example, the card has been closed), the method of refund shall be agreed with the Customer separately.

4.5. Together with the refund, the Contractor shall send a refund document to the Customer's e-mail (clause 6.7 of the Offer). The date of execution of the refund by the Contractor shall be confirmed by a document of the payment service; the time for the funds to be credited to the card account thereafter shall be determined by the Customer's issuing bank.

4.6. Wartime restrictions. If the Customer falls within the categories specified in clause 3.7 of the Offer, the refund shall be made exclusively under the procedure of clause 9.7 of the Offer — through the payment service by which the payment was made; the periods set out in this section shall apply to the extent not inconsistent with the statutory restrictions specified in clause 9.7 of the Offer.

5. Refund currency and exchange rate differences

5.1. The amount subject to refund shall be the amount actually paid by the Customer in the currency of payment: a payment in hryvnias shall be refunded in hryvnias in the amount paid; a payment in euros — in euros in the amount paid.

5.2. Exchange rate fluctuations over the period between payment and refund shall not be compensated and shall not be recalculated.

5.3. The fees of the bank issuing the Customer's card and the conversion costs applied by its bank or by the payment system shall not be reimbursed by the Contractor.

6. Contacting the Contractor before disputing a payment

6.1. If the Customer considers a charge to be erroneous or has claims regarding the Services, the Contractor asks that the Customer first contact the Contractor directly ([email protected], section 11 of the Offer): applications are considered within the period under clause 4.2, and well-founded refunds are executed faster than dispute procedures through a bank.

6.2. This request shall not limit the Customer's right to the remedies provided by law and by the rules of payment systems.

6.3. Where a payment is disputed through the issuing bank, the grounds for the refund for the Contractor's accounting purposes shall be the documents of the payment system; such grounds shall be treated as equivalent to a refund application by the Customer.

7. Final provisions

7.1. The Contractor shall have the right to amend this Policy under the procedure provided by section 14 of the Offer. An Agreement concluded before a new revision takes effect shall be governed by the revision of the Policy in force at the moment of acceptance of the Offer (clause 14.2 of the Offer), irrespective of the date of payment of individual Stages.

7.2. The Contractor's details are set out in section 16 of the Offer.

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Annex. Sample refund application

To: LLC "VLADIK HELP" (ТОВ «ВЛАДІК ХЕЛП»), [email protected]
From: [FULL NAME], e-mail of the account: [CUSTOMER EMAIL]

APPLICATION for a refund

I hereby give notice of termination of the agreement (Public Offer, revision No. [___],
accepted on [DATE]) in the part concerning [Stage No. ___ "STAGE NAME" / all Stages not commenced / the additional service].
Date of payment: [DATE], amount: [AMOUNT] [CURRENCY].
Grounds: [withdrawal from the agreement / reasoned objections / other].
I request that the funds be refunded to the card from which the payment was made.

[DATE]                                   [FULL NAME]